Every employee of our company will meet the following set of requirements to protect our customers and ensure their satisfaction
Professionalism and Competency
Each service technician shall have a minimum of 3 years of experience
Each home comfort expert shall be trained in engineering analysis, with the ability to accurately calculate the amount of BTUs per hour being utilized by a customer
Every employee shall maintain that the customer is “always right”
Each employee will do whatever is necessary to resolve any client’s concerns
Every employee shall act honestly and work with integrity while serving on our team
Employees shall never use profanity or tobacco in the presence of customers. (A $100 fee shall be paid to the customer if profanity or tobacco is used in their presence)
Ethics and Personal Requirements
Every employee is required to take a drug test
Every employee must be screened with a background check
Every employee must pass an INS verification
Employees will be subject to random drug tests at any time
Smoking is not allowed in or around customer’s residence, company property, or company vehicles (or whenever in uniform)
Employees must be conscious of cigarette odors that linger on the body and must use an odor neutralizing spray to mask the smell
Alcoholic beverages are strictly prohibited while on duty
Dress Code and Personal Appearance Policy
Every employee will adhere to our company dress code / appearance policy
Home comfort experts and service technicians will wear a blue uniform shirt with the Trademark Home Services logo with grey uniform pants. This helps properly identify them as Trademark employees
Only clean, pressed, and properly fitted business attire shall be acceptable
Hair should be clean, combed, and neatly trimmed. Shaggy, unkempt hair is not permissible
Good personal hygiene must be maintained
Body art (tattoos) that may be considered offensive shall be covered at all times
Piercings are not allowed on the face or in the mouth
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License Information: TACLA22631E, TECL28111, MPL42625, TPCL673837 Regulated by the TX dept of licensing and regulation, PO Box 12157, Austin, TX 78711, Phone: 800.803.9202, 512.463.6599 Website: www.license.state.tx/complaints Texas State Board of Plumbing Examiners, PO Box 78765, Phone: 800.450.0637, 512.450.0637 Responsible Master: Alex Kelly Licensed and regulated by: Texas Department of Agriculture, P.O. Box 12847, Austin, TX 78711-2847, Phone (866) 918-4481, (FAX) 888-232-2567. Website: www.tda.state.tx.us